We offer a range of shipping options, including standard and express shipping, with average delivery times ranging from 3-5 days. We use a global network of logistics and production partners to ensure timely and sustainable delivery. Full shipping costs and times will be provided at checkout.
What is your return policy?
We guarantee the quality of our products. If there's an issue with the quality, defective, or damaged goods, or if an order is lost in transit, contact us within 30 days for a replacement or refund. We do not support returns for personalized items unless there's a quality issue.
Do you offer international shipping?
Yes, we ship internationally, leveraging our network of over 130 production partners in 32 countries to deliver locally whenever possible, ensuring fast and secure delivery.
What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment via PayPal.
How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's website.
Can I cancel my order?
Once an order for posters or prints is placed with Mytravelposters, it cannot be changed or canceled because our products are custom-made upon order. However, if you discover any defects upon receipt, such as damage to the delivered products or errors in quantity, please contact Gelato’s customer service within 5 days to discuss potential remediesEach of our product pages features a size guide in the image gallery. For detailed measurements and specifications, you can also access a comprehensive PDF guide available on our website.
Do you have a size guide?
Each of our product pages features a size guide in the image gallery. For detailed measurements and specifications, you can also access a comprehensive PDF guide available on our website.
How do I contact customer service if I have a question or concern?
Please email us at hola@mytravelposters.com with any questions or concerns, and we will assist you promptly.